Policies
We want every visit to be easy and enjoyable!
Our policies help keep appointments running well for you and our team.
Attendance & Cancellation
We understand that life happens and schedules can change. If you need to cancel or reschedule, we ask for 48+ hours notice so we can offer that appointment time to another client.
Arrival:
Please plan to arrive about 10 minutes before your appointment. This gives you time to settle in and complete any necessary paperwork.
Late Arrivals:
A grace period of up to 15 minutes is allowed. If you arrive later than 15 minutes after your scheduled appointment time, we may need to reschedule or shorten your appointment.
Cancellations & Rescheduling:
Appointments canceled, rescheduled or No showed, less than 24 hours before the scheduled time may incur a $30 fee charged to the card on file.
Repeated No-Shows or Late Cancellations:
After 2 late cancellations or no-shows, future missed appointments may be charged the full cost of the scheduled service, and future booking privileges may be limited.
Harassment
We do not tolerate any unwelcome or offensive behavior based on race, gender, sexuality, disability, or other protected classes.
This includes verbal abuse, sexual harassment, bullying, physical threats, or creating a hostile environment. Violations may result in disciplinary action or removal from our schedule.
Hygiene
To help us maintain a safe and comfortable environment, we ask that clients follow these guidelines:
Personal Grooming and Cleanliness:
Arrive clean and free of any harmful debris or pests.
Avoid wearing strong perfumes or other scents that could cause allergic reactions.
Come with no lotions, creams, or makeup in the treatment areas.
Health Considerations:
Please reschedule your appointment if you are experiencing cold or flu-like symptoms, if you have contagious rashes, skin conditions, or other illnesses that could affect safety.
Our Commitment to Hygiene:
Technicians are held to the same hygiene standards as our clients.
All tools, equipment, and treatment areas are disinfected and sanitized after every client.
Hand sanitizer is available for both clients and staff to maintain cleanliness at all times.
Credit Card & Payment
Credit Card on File: All clients must have an active card on file when booking. You won’t be charged before your appointment, and any payment method can be used at check-in.
Payment & Past Due Balances: Payment is due at the time of service. Clients with overdue balances cannot book new appointments, and scheduled visits may be canceled.